Assistant Director Enrollment Services Planning & Operations

Department

Student Success Systems

Compensation

$52,000.00 to Negotiable Annual

 

General Description:
The Assistant Director supports the design, development, and implementation of departmental processes and operational initiatives. This role provides day-to-day operational support, reporting and analytics expertise, and coordination across Enrollment Services functions. The Assistant Director collaborates closely with Admissions, Financial Aid, the Welcome Center, One-Stop, and Records & Registration to drive operational improvement, data-informed decision making, and effective use of technology.

Job Functions:

SLATE CRM Administration

• Serve as one of the institution’s core Slate CRM functional administrators and subject matter experts, providing full functional support to end users, vendors, consultants, and IT.

• Create and manage advanced Slate reports, dashboards, datasets, and queries to support operational and strategic decision-making.

• Develop and maintain a full range of Slate components (e.g., portals, entities, checklists, workflows, imports/exports, rules, translation codes, origin sources, events, forms, communications, etc.).

• Assist with system configuration, report development, data workflows, performance optimization, and system documentation.

• Provide training, job aids, and ongoing support to Slate users at varying levels of expertise.

• Lead functional testing, quality assurance, and validation of Slate enhancements, upgrades, and new feature implementations.

Reporting, Analytics & Data-Informed Decision-Making

• Develop, maintain, and analyze reports, dashboards, and performance metrics for daily, weekly, monthly, and year-over-year monitoring of Enrollment Services activities.

• Provide data analysis on student progression from inquiry through enrollment to support operational and strategic planning.

• Conduct research on industry trends, best practices, and benchmarking to support continuous improvement initiatives.

Business Process Improvement & Functional Systems Support

• Perform business process analysis to improve efficiency, consistency, compliance, and service delivery across Enrollment Services.

• Work with end users to gather, clarify, and document business requirements, translating operational needs into functional system specifications.

• Perform functional testing of system enhancements and updates to ensure solutions meet documented business requirements.

• Coordinate with ITS and institutional partners to ensure system functionality, timely issue resolution, and service continuity.

• Support the functional administration and continuous improvement of Banner Student, Banner Financial Aid, Cognos, and related Enrollment Services systems.

Project Management & Operational Leadership

• Manage multiple concurrent operational and improvement initiatives, including the development of work plans, timelines, and progress updates; escalate risks and issues as needed.

• Maintain process documentation, system guides, and reporting standards to support consistent operational practices.

• Lead process mapping and documentation efforts and support change management through the development of training materials and operational guides.

• Assist Enrollment Services leadership during audits by compiling required data, documentation, and response materials.

• Collaborate with functional leaders on user security access processes and support access monitoring through reporting and documentation.

Policy Development and Interpretation

• Collaborate with Enrollment Services directors and team leads to support compliance with institutional, state, and regulatory requirements.

• Interpret and apply policies and procedures affecting Enrollment Services operations.

• Develop, document, and implement operational procedures and recommend technology- and reporting-related policies aligned with departmental and University goals.

Marginal Functions:

• Attend professional seminars and conferences to maintain current knowledge of laws, regulations, and best practices impacting Enrollment Services.

• Represent the Office in meetings and group presentations.

• Participate in commencement-related activities as needed.

 

Required Qualifications

Master's and 2+ years of relevant experience or Bachelor's degree and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

 

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

 

 

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.