Assistant Director of Patient Care Services

Reporting to the Director of Patient Care Services, the Assistant Director of Patient Care Services assists in overseeing the implementation of the Clinical Services Department’s philosophy and goals, standards for clinical practice and the management and development of clinical services personnel. The Assistant Director of Patient Care Services also assists in providing leadership and direction in all clinical services matter to assure maximum quality care for patients and families.

 ESSENTIAL JOB RESPONSIBILITIES: 

COMPLIANCE:  

• Participate in detailed review of processes related to mandated clinical regulatory compliance.
• Participate in departmental and/or corporate quality initiatives.
• Maintain a working knowledge of current and proposed laws, regulations and guidelines.
• Support the management of internal and external compliance monitoring of Gulfside Hospice operations.
• Provide guidance to GHS staff regarding regulatory compliance and internal policies and procedures.
• Review and provide feedback on clinical protocols.
• Participate in and support regulatory survey preparation and execution activities.
• Other duties as assigned.

CLINICAL SERVICES DEPARTMENT: 

• Maintain knowledge or current issues in clinical services and hospice care; identify and implement, as appropriate, progressive concepts within the department.
• Responsible for daily management and operation of the clinical services department.
• Monitor census/nursing acuity levels (nurse/patient ratio) on an ongoing basis with the appropriate management and supervisory personnel, to assure quality patient care and proper utilization of staff.
• Communicate management policy directives and goals to staff.
• Participate as a member of administrative staff, contributing to development and implementation of agency goals/objectives.
• Assists in acting as a resource for reimbursement and patient care issues.
• Assist Director of Patient Care Services in identifying and making recommendations regarding program changes/needs.
• Participate in community relations and seminars in the medical community (and community at large) in order to raise public consciousness of Hospice.
• Pursue professional growth through academic and continuing education programs.
• Maintain membership in professional organizations commensurate with responsibilities and personal growth.
• On-call availability after regular scheduled hours to coordinate emergencies that are unable to be resolved at the Clinical Care Manager level.
• Other duties as assigned.

FINANCE:  

• Assist Director of Patient Care Services in monitoring/managing clinical services department budget and designation of funds.
• Determine and communicate resources needed for the clinical services department to carry out its functions.
• Assist in identifying anticipated additional staffing positions for new fiscal year based on census and staffing rations for budgeting purposes.
• Other duties as assigned.

ADMINISTRATIVE:  

• Collaborate with the administrative staff, other department personnel and representatives of allied groups in planning services for patients.
• Establish and maintain an effective system of records and reports.
• Communicate regularly with the Director of Patient Care Services and provide input on all matters related to clinical services.
• Attend regular meetings with clinical services department managers individually and collectively.
• Attend to patient/family complaints unresolved at lower levels.
• Support the development, revision, harmonization and implementation of GHS Operating Procedures.
• Other duties as assigned.

STAFF SERVICES:  

• Supervise and develop Clinical Care Managers.
• Participate in the assessment of learning needs and provide opportunities for staff development.
• Other duties as assigned.