Director of Housekeeping

Who We Look For:   

We are looking for an individual who can manage the operations of the housekeeping staff, promote a safe environment, and maintain quality service to achieve maximum guest satisfaction. Additionally, this individual will oversee the overall leadership of staff and staff development, protection of assets and departmental expenses, and is responsible for cleanliness of the entire hotel property.  

Responsibilities: 

• The Director of Housekeeping ensures that our guest accommodation and all areas in the front and back of the house are maintained in a spotless condition at all times. 

• The primary responsibility of this role is to ensure that Four Seasons standards are met through the effective training and management of our housekeeping team. 

• Manage the working partnership with a fully outsourced 3rd party housekeeping and laundry team, meeting weekly to discuss productivity staffing and operational needs while upholding Four Seasons standards. 

• Assures the financial goals of the department are being met. 

• Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and 3rd parties and staffing companies.  

• Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.  Recommends appropriate actions passed on results of inventory.  Assures that equipment is properly maintained.   

• Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan. 

• Assures effective operation of the Laundry/Valet Department.  Assists the department when needed 

• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 

• Some travel may be  for training, conferences and special events. 

Minimum Qualifications: 

• Thorough knowledge of Hotel Operations, Hotel Services, Hotels policies and regulations, technical knowledge of Opera, HotSOS and Microsoft Office Application 

• 5-10 years experience with a diversity of Operational Rooms Division management positions.   

• Ability to speak and write English with fluency in other languages; Spanish preferred 

• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team 

• Experience working with 3rd parties and staffing companies preferred 

• Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information to prepare budgets 

• Ability to understand the government regulations covering business operation 

• Confidently make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions 

• Demonstrated ability to engage empathetically and professionally with the guests, clients, colleagues, and vendors, and find resolutions in high-pressure or sensitive situations 

• Ability to plan and organize the work of others 

• Public speaking 

• Work Authorization in United States 

• Flexible schedule, ability to work weekends and holidays 

Comprehensive Benefits  

• Energizing Employee Culture where you are encouraged to be your true self!     

• Comprehensive learning and development programs to help you master your craft.  

• Inclusive and diverse employee engagement events all year-round.     

• Exclusive discount and travel programs with Four Seasons    

• Competitive wages and benefits package    

• Medical Insurance after 30 days of employment  

• Employer-paid Dental and Vision insurance  

• 401(k) and Retirement Plan Matching    

• Employee Assistance Program   

• And so much more!  

Four Seasons Hotels & Resorts, Employer of Choice  

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts.