Front Desk Concierge Services
Please come join the pre-opening team as the Hotel Front Desk Concierge at the soon to open Renaissance Daytona Beach Oceanfront Hotel in Daytona Beach, Florida. We are looking for an experienced hotel front Desk Concierge. Previous hotel experience is required, previous Marriott experience very helpful. Local candidates only, non-smoking position.
Basic Purpose:
Achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding company goals.
Core Duties:
Welcoming customers upon entrance and confirm reservations
Acting as the point of reference for guests who need assistance or information
Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Job brief
We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.
The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.
The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
Responsibilities
Welcome customers upon entrance and confirm reservations
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from hotel residents
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Respond to complaints and find the appropriate solution
Requirements and skills
Proven experience as concierge; experience in customer service or relevant role is an advantage
Proficiency in English; multilingual is strongly preferred
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation
High school diploma: degree in hotel management or relevant field will be a plus