Front Desk Specialist - Team Member Health

Education

• High School Diploma or GED

Work Experience

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Technical Knowledge, Skills, and Abilities 

• Knowledge of patient registration, scheduling, and check-in/check-out workflows. 
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately. 
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers. 
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing other administrative tasks.

The Team Member Health (TMH) Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. The TMH Front Desk Specialist ensures a smooth, professional, and welcoming front office environment.

Essential Functions 

• Performs patient check-in and check-out processes in EPIC and other web-based scheduling systems, ensuring accuracy and efficiency. 
• Verifies patient demographics and ensures patient privacy. 
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas. 
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow. 
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication. 
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs. 
• Documents all relevant patient information in EPIC and other occupational health database to support clear communication within the clinical team. 
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.