Position Summary

The Information Technology Intern supports the day-to-day operations of Bode Technology’s IT department by performing routine technical and administrative support tasks. This entry-level internship provides practical exposure to endpoint management, email security, IT asset tracking, and end-user support under the guidance of experienced IT staff. Training will be provided on company-specific tools and procedures. 

Responsibilities

Email Security & Monitoring: Review quarantined emails in Coro on a daily basis; assess and release or escalate messages in accordance with established procedures; document concerns and refer suspicious items to IT staff.

IT Inventory & Asset Tracking: Update and maintain accurate IT equipment records, including new equipment arrivals, assigned devices, laptop loans and returns, and equipment changes in the designated inventory system.

Computer Setup & Maintenance: Assist with imaging and preparing Windows laptops and desktop computers; install approved software and printer drivers; perform basic setup, updates, and troubleshooting under supervision.

End-User & Peripheral Support: Help resolve routine hardware, printer, and workstation issues; replace printer cartridges and peripherals; assist with equipment deployment and user requests.

Systems, Documentation & Team Support: Learn and use Coro, Action1, Spiceworks, and other internal IT tools as assigned; update support tickets and technical documentation; communicate issues clearly and escalate requests appropriately.

Required Qualifications

• High school diploma.

• Currently pursuing or have completed a BA, BS or certificate program in Cybersecurity, Networking, Information Systems, Information Technology, or a closely related field.
• Basic familiarity with Microsoft Windows and common computer hardware; zero to one year of related experience is welcome.
• Strong attention to detail, willingness to learn, good communication skills, and ability to follow IT security and confidentiality procedures.
• Coursework in cybersecurity, networking, information systems, information technology, or a closely related field.
• Basic networking knowledge; experience with troubleshooting, IT inventory, ticketing systems, or endpoint management is a plus, but not required.