Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.
As a lead customer strategist in the Commercial Lines Agent and Customer Experience organization, you’ll play a pivotal role in designing and driving digital-first experiences that support a transformative five-year, $100M+ roadmap. This roadmap is dedicated to revolutionizing agent and customer digital interactions while delivering exceptional, seamless experiences. In this role, you’ll bring your expertise in insurance products, financial systems, and self-service offerings to lead impactful research, analysis, and business case development for innovative solutions. You’ll collaborate with diverse stakeholders across the organization and serve as the go-to expert for solutions within your scope, empowering the team to deliver meaningful change. If you’re passionate about innovation and creating experiences that truly matter, we’d love to have you on board!
This is a remote position with occasional travel (minimum 1-2 times per year) to an office for meetings and/or training.
Must-have qualifications
- A minimum of ten years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences)
- {OR} Bachelor's degree or higher and a minimum of seven years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences)
Preferred skills
- Experience supporting Self-Service capabilities via Interactive Voice Recognition (IVR)
- Strong business process acumen with insurance billing and payment customer & agent experience
- Recent experience with either Agile team or project team environments, working closely with highly technical development teams in a matrixed environment.
- Proactive with high learning agility
- Experience with Duck Creek
Compensation
- $81,400 - $131,200/year depending on position level and experience.
- Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
- Onsite gym & healthcare at large locations
Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
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Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.
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