Warehouse & Driver Technician, Non-CDL - Orlando Branch Office

Position Overview - Warehouse and Driver Non CDL

As a Warehouse and Driver Technician your time is split as a Non CDL driver and warehouse associate.  As a warehouse technician responsibilities include shipping/receiving orders, quality control, inventory control and other warehouse related logistics. As a Non CDL driver, responsibilities include ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods.  Driving, delivering, and pick-up using Encore owned, leased, or rented trucks with a gross vehicle weight of less than 26,001 lbs. Responsible for obtaining and maintaining a medium-duty DOT certification as required by state law (non-CDL). The Warehouse and Driver Technician will report to the Supervisor, Warehouse Operations or the Manager, Warehouse Operations.

Key Job Responsibilities

Inbound/Outbound Order Processing                                                                                                      

• Accurately receive, ship and label product, pick-up product from inventoried locations and pack orders efficiently and accurately for delivery to venues and/or other warehouses
• Perform basic quality control (QC) procedures, presentation of equipment and inventory control

Driving, Delivery, and Pick-up:   

• Drive Encore owned, leased, or rented vehicles including vans and box trucks with a gross vehicle weight of less than 26,001 lbs.
• Maintain set routes and schedules as directed by their supervisor to meet customer expectations
• Loading and unloading of vehicles
• Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
• Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
• Obey all applicable traffic laws and drive according to the weather/road conditions.
• Able to complete a manual and/or electronic logbook, based on assigned region

Logistics and Transportation:                                 

• Prepare and process shipments to ship small parcel, LTL and via internal fleet
• Operate industrial powered forklifts including (i.e., Sit-down, reach, stock picker, and powered pallet jack).
• Ensure timely and safe delivery of products to the designated locations.
• Conduct pre-trip and post-trip inspections of vehicles to ensure safety and compliance with regulations.

Safety:               

• Perform daily checklists on forklifts and other equipment within the warehouse
• Participate in safety team initiatives
• Adhere to all safety protocols and transportation regulations while operating vehicles.

Warehouse Housekeeping:                

• Clean and maintain a safe work area 
• Maintain equipment as necessary

Customer Service:

• Ensure the highest standards of service while maintaining operation efficiency and a cohesive relationship with other departments
• Maintain a working knowledge of equipment

Job Qualifications

• High School diploma/GED
• 1 to 3 years’ experience in warehouse environment
• Drive trucks with a Gross Vehicle Weight Rating (GVWR) under 26,001 lbs.
• Clean driving record and valid Driver’s license with minimum of 2 years driving experience.
• General knowledge of vehicle inspection and maintenance
• Proficient using GPS and other routing systems
• Ability to drive or sit for long hours at a time
• Ability to lift over 50 lbs. independently
• Ability to follow written and verbal instructions
• Strong communication skills with other team members, site leadership team and internal and external customers
• Organizational skills with attention to detail and accuracy
• Ability to multi-task while working in a fast-paced environment
• Basic computer skills with an emphasis on Microsoft Office
• Experience using an RF based WMS system (preferred)
• Experience operating industrial forklift equipment
• Experience with DOT regulations and telematics electronic ELD logs (preferred)

Competency Group 

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Sitting: 6-8 hours per day
• Standing: 2-3 hours per day
• Walking: 0-1 hour per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day

Lifting Requirements

• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Carrying Requirements

• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Frequently
• Color Vision: Continuously
• Peripheral Vision: Occasionally
• Depth Perception: Occasionally
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

*Identifies the physical requirements that team members perform without assistance. 

Team members must be able to meet the physical demands above to successfully perform the essential job functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment

Warehouse and Driver Environment

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in both warehouse and driving environments and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status, including days, evenings, weekends, and holidays. When performing driving duties, team members will be exposed to various weather conditions and road environments. They are expected to conduct deliveries and transportation tasks safely and efficiently. Drivers must follow all traffic laws and regulations and ensure vehicles are maintained in good working conditions. This role may require long periods of sitting while driving, as well as loading and unloading materials, which involves physical activity. Safety is paramount, and all driving tasks should be performed with attention to safety protocols.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.