Front Desk

About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

Position Overview: The Front Desk supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and working on special projects as needed. 

Responsibilities include, but are not limited to:

• Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members. 
• Greet and announce visitors in a professional and courteous manner. 
• Maintains a safe and clean reception area and conference rooms. 
• Handle inquiries from clients and tenants.  
• Assist Agents with mailings. 
• Work on special projects as assigned. 

 The Front Desk Attendant is responsible for delivering professional customer service, hospitality, and access control while ensuring the safe, orderly, and compliant operation of building amenities. This role supports residents and guests by managing front desk operations, monitoring pools, gyms, and common areas, enforcing Association rules, and maintaining cleanliness and supplies. The attendant handles guest check-in, amenity openings and closures, towel service, daily logs, incident reporting, and escalates concerns to the Front Desk Supervisor or Management as needed. The position requires a strong focus on professionalism, safety awareness, rule enforcement, and courteous resident interaction at all times.

Qualifications:

• Administrative experience
• Customer Service 
• Effective written and verbal skills.
• Microsoft Office experience
• Strong communication skills
• Organizational abilities
• Data entry skills

Requirements:

• HS Diploma is required
• Proficient with Microsoft MS programs; Word, Outlook, and Excel
• Strong verbal communication skills
• Must have strong time management skills and be able to work well in a fast-paced environment.
• Must be able to lift to 30 lbs.
• Bilingual English/Spanish is plus but not required.

Benefits 

• 17 PTO days off- includes vacation, sick, and personal time off
• 10 paid holidays
• Your birthday off
• 1 floating holiday
• You are eligible for medical benefits after 30 days and 401k after 90 days
• AKAM offers growth opportunities

 AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.