Front Desk Coordinator/Medical Assistant

Location: FDHS Elite Gastro (Lutz/Tampa)

Description: The Medical Assistant will support the daily operations of the gastroenterology office by providing clinical and administrative assistance to physicians, clinicians, and patients. This role is essential in ensuring smooth patient flow, accurate electronic record-keeping, and optimal patient care. 

Our Culture: Inspire hope. Build your legacy. Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP. With providers and locations across Florida, FDHS is one of the largest single-specialty, physician-owned GI practices in the state. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care. As we continue to grow, we are seeking a Medical Assistant to join our team and support our mission. 

Essential Duties: 

•    Handle incoming calls (appointments, questions, refills, messages)

•    Triage calls and route messages to clinical staff/providers

•    Confirm appointments and send reminders

•    Obtain prior authorizations for visits, procedures, imaging, or labs

•    Explain basic insurance coverage to patients

•    Scan and upload documents into the chart

•    Request outside records and track receipt

•    Ensure charts are prepped and complete before visits

•    Maintain HIPAA compliance at all times

•    Communicate with front/back office about patient arrivals and delays

•    Help keep the schedule running on time

•    Support providers and clinical staff with administrative needs

•    Handle referrals and follow-ups as assigned

•    Faxing, scanning, copying, and emailing records

•    Manage work queues or task lists in the EMR

•    Track no-shows, reschedules, and cancellations

•    Assist with daily reports or end-of-day closeout

•    Other duties as assigned

• Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned  by management. 

Qualifications:

• Strong customer service and communication skills

• Organized and detail-oriented

• Comfortable with EMR systems

• Able to multitask under pressure

• Must maintain a friendly, calm, and professional demeanor at all times

 Benefits: 

• Competitive salary
• Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays 
• Professional development opportunities
• Positive and collaborative work environment

Physical Demands:

The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to exert up to 50 lbs. of force occasionally, lift and move up to 25 lbs. The work environment is typically quiet to moderate with standard office and procedure room noise levels. The Medical Assistant must be able to observe safe practice criteria in assisting patients. 

EEO Statement: 

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!