Housekeeping Manager

The Housekeeping Manager leads daily housekeeping and laundry operations to deliver spotless guestrooms, public areas, and back-of-house spaces. You’ll build and coach the team, manage labor and supplies, coordinate room readiness with Front Office/Engineering, and drive safety, quality, and productivity standards.

Key Responsibilities

• Leadership & Team Development

  • Recruit, onboard, schedule, and coach room attendants, public area attendants, housepersons, and laundry staff.

  • Run daily huddles/lineups; conduct performance reviews and recognition; address performance issues consistently.

• Quality & Inspections

  • Set and enforce cleaning standards; inspect stayovers/turns and public areas; ensure brand QA/readiness.

  • Resolve cleanliness issues and service recovery; prevent repeat defects through coaching and SOP updates.

• Operations & House Status

  • Build/adjust boards by occupancy, VIPs, early arrivals/late checkouts; return OOO/OOI rooms to service quickly.

  • Partner with Front Office/Rooms Controller and Engineering for rush rooms, room moves, and defect follow-up.

• Laundry & Linen Management

  • Oversee on-site or outsourced laundry; maintain linen/terry par levels; control rejects/rag-outs and loss.

  • Ensure proper chemical usage, machine care, and safety protocols.

• Labor, Budget & Inventory

  • Manage labor to forecast; track credits/productivity; minimize overtime while meeting turn times.

  • Control operating supplies/amenities and chemicals; verify invoices; maintain organized closets and storerooms.

• Safety & Compliance

  • Enforce OSHA, SDS/chemical handling, PPE, ladder and blood-borne pathogens policies; maintain key control and privacy/DND standards.

  • Keep inspection logs, training records, and incident reports audit-ready.

• Systems & Reporting

  • Use PMS and CMMS/inspection tools (e.g., Opera/Cloud PMS, HotSOS/Quore) to manage room status, work orders, and PM/deep-clean calendars.

  • Publish KPIs (QA scores, re-clean rate, productivity/credits, OOO impact, guest request SLA).

• Projects & Deep Cleans

  • Plan quarterly deep cleans, mattress rotations, soft-goods care, and seasonal projects; support renovations/openings as needed.

• Cross-Department Collaboration

  • Coordinate with Front Office, Engineering, Security, and F&B/Events to support groups, VIPs, and quick turnovers.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• 3–5+ years progressive housekeeping experience with 1–2+ years in a supervisor/manager role (hotel, resort, healthcare, or similar multi-shift operation).

• Proven ability to drive cleanliness/QA results, productivity, and labor/supply cost control.

• Strong people leadership, coaching, and conflict-resolution skills; bilingual a plus.

• Proficient with PMS and work-order/inspection tools (Opera/Cloud PMS, HotSOS/Quore) and Microsoft 365/Google Workspace.

• Knowledge of OSHA, SDS/chemical handling, PPE, blood-borne pathogens, and infection-prevention best practices.

Physical Requirements

• Stand/walk for extended periods; frequent bending, kneeling, reaching, and stair use.

• Lift, push, or pull up to 40–50 lbs (linen bags, carts, equipment).

• Work around cleaning chemicals (training/PPE provided).