Manager, Culture & Employee Experience

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Manager, Culture & Experience - The Auto Club Group

What you will do:

Reports to: Director & above

The Manager, Culture & Experience, is a player-coach leader responsible for building and operating ACG’s culture and employee experience mechanisms as a cohesive system that leaders and employees can reliably use. The role integrates culture communications, recognition, employee listening follow-through, and frontline experience activation into an aligned portfolio with clear standards, consistent operating rhythms, and practical tools designed for adoption in both corporate and non-desk environments. This leader is accountable for execution quality and coordination across the culture ecosystem, ensuring initiatives are connected, usable, and reinforced over time rather than delivered as disconnected programs.

The Manager partners closely with the Transformation & Enablement team and other HR functions to align culture work to enterprise priorities and measurable outcomes, while developing and coaching team members and strengthening stakeholder confidence in the function’s effectiveness. In the first 6–12 months, success looks like a simplified and integrated set of culture mechanisms and leader tools, measurable improvement in follow-through within priority segments, and a repeatable operating rhythm that reduces noise and increases adoption.

Key Responsibilities include:

• Lead the Culture & Experience portfolio, translating enterprise priorities into a sequenced plan of mechanisms, campaigns, and leader-ready tools with clear ownership and timelines.
• Establish and maintain operating rhythms and standards across culture workstreams, including intake, prioritization, execution, reinforcement, and continuous improvement.
• Integrate recognition, listening follow-through, communications, and frontline activation so mechanisms reinforce one another and do not compete for attention.
• Ensure culture tools and communications are usable in branch and frontline environments by adapting delivery methods and materials for non-desk realities.
• Oversee execution quality for assigned programs and campaigns, including scope clarity, stakeholder alignment, and cross-functional coordination.
• Partner with Transformation & Enablement to embed culture mechanisms into changing efforts and ensure reinforcement after launch.
• Define and manage adoption indicators and feedback loops for culture mechanisms; drive iteration based on participation, usability, and follow-through signals.
• Coach and develop specialists, setting expectations for quality, responsiveness, and practical leader support.
• Identify and resolve operational bottlenecks, handoff issues, and scope creep that reduce the effectiveness of culture initiatives.

Supervisory Responsibilities:

Leads team of professionals. Ensure adherence to corporate and Human Resource policies and procedures.

How you will benefit:

• A competitive annual salary between $120,000 - $149,000 with annual bonus potential based on performance

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor’s degree in Human Resources, Business, Communications, Organizational Development, or a related field required.

Experience:

• 8 years of experience in employee experience, culture, engagement programs, internal communications, or related work
• Demonstrated experience leading or managing integrated culture or employee experience initiatives, including translating enterprise priorities into coordinated programs, mechanisms, or leader tools rather than standalone activities.
• Experience operating in complex, matrixed environments, partnering across HR functions (e.g., Transformation & Enablement, Communications, Talent, or Operations) to align work, manage dependencies, and ensure sustained follow‑through.
• Proven experience designing and executing programs for frontline and non‑desk populations, with an understanding of branch, field, or distributed work environments and the constraints that affect communication, adoption, and reinforcement.
• Using data, feedback, and adoption metrics to assess effectiveness, identify gaps in follow‑through, and refine tools, messaging, or approaches over time.

Knowledge of:

• Employee experience, culture, engagement, recognition, and listening programs and how they operate as an integrated system
• Understanding of how culture mechanisms align to enterprise priorities, transformation efforts, and measurable organizational outcomes.
• Frontline and branch environments, including constraints that impact communication, tool usability, and experience activation.
• Prioritization, sequencing, ownership, and coordination required to manage multiple culture initiatives effectively.
• Adoption indicators, feedback loops, and data used to evaluate effectiveness and guide improvement.

Skills & Ability:

• Ability to lead an integrated portfolio with strong prioritization, execution discipline, and stakeholder alignment.
• Strong written and verbal communication skills, including the ability to create leader-ready tools and simplify complex work.
• Ability to design for adoption, reinforce usage over time, and improve mechanisms using feedback and data.
• Strong partnership skills across HR and business leaders, with the ability to influence without relying on formal authority.
• Ability to establish clear standards and operating rhythms that improve consistency and reduce rework.
• Establishing operating rhythms, managing handoffs, resolving bottlenecks, and ensuring consistent execution and reinforcement across initiatives.
• Coaching and developing professionals, setting clear expectations for quality, responsiveness, and practical leader support.
• Ability to use adoption metrics and feedback to improve effectiveness and clearly communicate complex information to leaders and frontline audiences.

III. Preferred Qualifications

• 2 years of people leadership or team lead experience strongly preferred.
• Experience designing and scaling programs across distributed and frontline environments preferred.

IV. Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. However, the position spends a varying amount of time traveling to meet with branch management and agents, which involves exposure to road hazards and temperature extremes during travel.

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.