Manager, People Transformation & Enablement

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Manager, People Transformation & Enablement - The Auto Club Group

What you will do:

Reports to: Director & above

The Manager, Transformation & Enablement is a player-coach leader responsible for delivering enterprise change enablement and internal consulting support that improves adoption, leader follow-through, and measurable workforce outcomes. This role translates enterprise priorities into a focused consulting portfolio, leads structured problem diagnosis and solution design, and ensures interventions are implemented with reinforcement rather than treated as one-time launches. The Manager oversees consultants who support retention initiatives, EVP activation, leader enablement, and transformation efforts, and partners closely with Culture & Experience and Organizational Intelligence to align solutions to evidence and embed adoption mechanisms across the operating model.

Key Responsibilities include:

• Lead the Transformation & Enablement portfolio, translating enterprise priorities into a sequenced consulting plan with clear scope, owners, and success measures.
• Deliver and oversee structured consulting engagements, including diagnosis, facilitation, solution design, implementation support, and reinforcement.
• Ensure retention and experience initiatives include clear leader expectations, practical tools, and accountability mechanisms that increase follow-through.
• Partner with Culture & Experience to align change enablement with culture systems and communications, reducing duplication and noise.
• Partner with Organizational Intelligence to translate insights into targeted recommendations, pilots, and scale decisions.
• Establish adoption and reinforcement approaches for major initiatives, including leader routines, enablement pathways, and measurement of follow-through.
• Manage and develop consultants, setting quality standards for executive-ready outputs and practical implementation support.
• Maintain intake, prioritization, and portfolio governance discipline so the team focuses on the highest-impact work.
• Identify risks to adoption and execution, and coordinate mitigation plans with stakeholders across HR and the business.

Supervisory Responsibilities:

Leads team of professionals. Ensure adherence to corporate and Human Resource policies and procedures.

How you will benefit:

• A competitive annual salary between $120,000 - $155,000 with annual bonus potential based on performance

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor’s degree in Human Resources, Organizational Development, I-O Psychology, Business, or a related field

Experience:

• 8 years of experience in change management, internal consulting, organizational effectiveness, transformation delivery, or related work required.
• Leading structured internal consulting engagements end‑to‑end
• Building and managing an intake/prioritization process and portfolio governance
• Designing adoption and reinforcement approaches

Knowledge of:

• Enterprise change enablement, internal consulting, and transformation delivery practices that drive adoption and measurable outcomes.
• Leader enablement, behavior change, and accountability mechanisms that ensure sustained follow‑through beyond launch.
• Organizational development and coaching principles applied to leader effectiveness, retention, and employee experience.
• Translating workforce insights into targeted recommendations, pilots, and scalable enablement and reinforcement solutions.

Skills & Ability:

• Strong consulting toolkit, including problem framing, facilitation, stakeholder alignment, and executive-ready synthesis.
• Ability to design for adoption and reinforcement, not just launch delivery.
• Strong partnership skills across HR and business stakeholders, with the ability to influence without authority.
• Measurement orientation, including adoption indicators, pilot evaluation, and continuous improvement.

III. Preferred Qualifications

• 2 years of people leadership or team lead experience.

• Experience driving adoption across distributed organizations and frontline populations preferred.

• Prior experience with enterprise change management within AI.

• Advising senior leadership on change management strategies for workflow redesign.

• Facilitating discussions with executive leadership.

IV. Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. However, the position spends a varying amount of time traveling to meet with branch management and agents, which involves exposure to road hazards and temperature extremes during travel.

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.