Patient Intake Coordinator

Job Summary: The Patient Intake Coordinator acts under the direction, guidance, and supervision of the Manager of Business Service. This position is responsible for promoting awareness and access to healthcare through low or no cost programs. This person also conducts outreach to individuals and families to inform and enroll them into public insurance programs and provide referrals to health and other supportive services. This position will help guide and support individuals and families of diverse backgrounds. The intake specialist position is a front-line public health worker who has a close understanding of the community served. Candidate must be able to multi-task, detail oriented and function in a fast-paced environment. The intake specialist meets with new or prospective patients, asks a series of questions for the purpose of compiling data, and then uses this data to determine the best next course of action for that patient. Contributes to a positive, engaging work environment. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust.

 Communication:  Good oral and written communication skills are required for this position.  Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment.  The ability to communicate in Spanish, Creole, or both is a plus.

Key Responsibilities:

1. Promote and organizational culture that embraces the workplace values of respect, caring, support, effective communication, teamwork, collaboration, accountability, and responsibility; works with staff to create and maintain a workplace environment reflective of these values. 
2. Provides assistance as required to health center clinical teams and patients, ensuring adherence to operational procedures in the delivery of high-quality patient care. 
3. Processes paperwork for new patients efficiently and in accordance with protocols.
4. Assists patient with program eligibility and appropriate referrals to remove barriers in care. This may include referrals to patient navigator. 
5. Provide ongoing support and education to team members and providing back up when necessary.
6. Answer inbound calls from patients.
7. Maintains a respectful, non-judgmental, and compassionate manner with patients and staff. Demonstrates excellent customer service by identifying and exceeding patient requirements.
8. Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
9. Participates in organizational quality and performance improvement activities. 
10. Be energetic, passionate, and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
11. Demonstrated ability to respond to changing situations in a flexible manner to meet current needs, such as processing necessary documents.
12. Possesses the ability to adjust to constantly changing workloads.
13. Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
14. Demonstrate organization skills by meeting critical deadlines, while maintaining attention to detail, accuracy, and quality.
15. Communicates with other staff members constructively in order to reduce conflict and enhance the resolution of issues.
16. Serve as a liaison between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.
17. Assist with front desk and call center as needed.
18. Comply with WFHC’s code of conduct, policies, procedures, and other obligations.
19. Performs other duties and responsibilities as assigned.

Education, Experience & Training: 

1. Knowledge of health care delivery system.
2. Computer systems and MS Office, including Word, Excel and Outlook.
3. High School Diploma or GED required; college degree preferred.

Requirements:

1. Level 2 background clearance required
2. WFHC requires all employees, volunteers and contracted individuals working full or part time at any of our facilities to receive the COVID-19 vaccination
3. Must have all necessary vaccinations and a PPD test upon hired